Learn more about the clubs booking system

See below our updated frequently asked questions regarding your membership and group class bookings via the app.

When can I expect my credits updated?

We aim all credits to be updated by the last working day of the month in line with your membership.

Why am I getting credits gifted at the end of the month?

Credits will be gifted on the last day of the month in line with your membership in preparation for the following months training.

Why are my credits getting deducted at the end of the month?

Any credits remaining on the last day of the month from said months membership will get deducted in preparation of the following month training.

Why can’t I carry unused credits forwards to the following month?

Elemental Kickboxing Leeds requires our classes to be running at capacity. Unfortunately, we cannot carry credits forwards as this would prevent the club from budgeting accurately and honouring our commitments.

We encourage all members to attend all their classes during said month to help them receive the most from their membership, ultimately missed classes will inhibit progress.

Can I book in for the following month before I have paid my membership?

To help members plan ahead, under current guidance members can book up to 6 weeks in advance. Please consider the impact this will have on the club if you are using credits from previous months (see previous FAQ).

My payment is made on the 1^st of the month, will I still receive credits for said month before said month begins?

Yes. All credits will be applied under the trust payment will be received as agreed when joining the Elemental Kickboxing Leeds. If payments fail the member will be contacted before any credits are removed from their account.

Why are there notes on my account?

If amendments are made to a members account, such as credits gifted or deducted outside of the agreement notes will be added to the members account for future reference.

I am on unlimited (Gold) membership, why do I only have 36 credits?

We have based this figure on average attendance for members on the clubs unlimited (gold) membership. We calculated each member attended under 36 hours per month whilst on this membership type. My PT Hub does not offer an unlimited credits option, therefore we have to apply a figure to the account. If you are on unlimited (gold) membership and run out of credits, please contact the office on 0113 205 7433 or email info@elemental-fitness.com and we will apply more credits to your account.

I am on unlimited (gold) membership, can I book in for every class?

To ensure we can continue offering such a fantastic package, please only book on classes you intend on attending. If you book and do not attend, this prevents another member from attending, even when providing sufficient notice.

I am a parent, why has my account name changed?

As of 01.10.20 all member accounts require the name of the attending member to help Elemental Kickboxing Leeds manage our members attendances and avoid any potential confusion.

Why don’t my newly gifted credits match my membership?

All members should have the agreed number of credits by the 1^st of the month. If this does not match your membership, please ring the office on 0113 205 7433 or email info@elemental-fitness.com.

Can I pay for ad hoc classes on top of my current membership?

Yes. If you would like to attend classes outside of your membership these can be purchased via the store here.

Can I pay for ad hoc classes without a membership?

Yes. If you would like to book into a class adhoc you can do this by purchasing individual credits via the store under credio. The same can be done when on a monthly membership but you run out of credits.

How much notice do I need to provide when cancelling a class?

As of 01.09.20 the Elemental Kickboxing Leeds requires 3 hours notice when cancelling a class.

Can I get a refund if anyone from my household has to self isolate due to COVID-19?

Unfortunately we do not offer refunds for members having to self-isolate. We will however carry missed sessions forwards to a time when the member can return training and/or put the credit towards personal training. Please contact us by emailing info@elemental-fitness.com outlining your circumstances as soon as you are aware.

Please be aware members who do not inform the club within 5 days of beginning their self-isolation period and/or return to the club after self-isolating without informing the club in advance requesting credit for that period of absence will not be accepted as sufficient notice.

We appreciate everyone’s cooperation on the matter. For up to date details on our COVID-19 procedures and what to do please visit here.

Can I cancel my direct debit if anyone in my household is required to self isolate?

No. Similar to the above FAQ the club requires consistency in its payments to ensure we meet our commitments. We will however carry these sessions forwards to a time when the member can return training and/or put the credit towards personal training. Please contact us by emailing info@elemental-fitness.com outlining your circumstances as soon as you are aware.

Please be aware members who do not inform the club within 5 days of beginning their self-isolation period and/or return to the club after self-isolating without informing the club in advance requesting credit for that period of absence will not be accepted as sufficient notice.

Please note 28 days notice continues to be required period for cancelled of amended memberships.

We appreciate everyone’s cooperation on the matter. For further details on our COVID-19 procedures and what to do please visit here.

Can I pause my direct debit if anyone in my household is required to self isolate?

No. Similar to the above FAQ the club requires consistency in its payments to ensure we meet our commitments. We will however carry these sessions forwards to a time when the member can return training and/or put the credit towards personal training. Please contact us by emailing info@elemental-fitness.com outlining your circumstances as soon as you are aware.

Please be aware members who do not inform the club within 5 days of beginning their self-isolation period and/or return to the club after self-isolating without informing the club in advance requesting credit for that period of absence will not be accepted as sufficient notice.

Please note 28 days continues to be required for cancelled of amended memberships.

We appreciate everyone’s cooperation on the matter. For further details on our COVID-19 procedures and what to do please visit here.

Who should I contact if I have problems with the app?

Please contact the office on 0113 205 7433 or email us on info@elemental-fitness.com.

Who should I contact if I am having problems paying my membership due to COVID-19?

Please contact the office on 0113 205 7433 or email info@elemental-fitness.com.